Problem

When SQL Server Reporting Services (SSRS) encounters an error, it returns an error message which is displayed by Report Manager. The error message can include technical details that reveal more information than necessary or are potentially confusing or intimidating to a user. One example is the scenario in which the user attempts to export a report from Report Manager using the “Excel designed by OfficeWriter” option, but the report is not created using the OfficeWriter Designer. In this case, SSRS would return the following error:

 Error SA008050: This report was not designed for the selected OfficeWriter rendering extension. 

Depending on configuration, Report Manager may also display a detailed error message and a stack trace. In this case, the error message is self-explanatory. However, often it is desirable to provide a friendly custom error page that hides the technical details of the internal exception and provides more helpful instructions to users.

Configuring a custom error page for Report Manager is no different from doing so for other ASP.NET applications. The custom error page is simply a web page that you create. You can configure ASP.NET to display a custom error page to all users. Alternatively, the custom error page can be displayed only to users accessing Report Manager from a remote machine, which is usually the case in production. For users accessing Report Manager from the same machine, the full error would be displayed. Typically, a detailed error message is helpful for debugging purpose during development.

Additionally, you can configure a custom error page to be displayed for specific HTTP status codes. For example, the OfficeWriter error above is an internal server error, which results in HTTP status code 500.

Solution

To configure a custom error page for Report Manager:

1. Browse to Report Manager folder.
   • For SSRS 2005, its typical location is DRIVE:\Program Files\Microsoft SQL Server\MSSQL.x\Reporting Services\ReportManager, where x is the instance
   • For SSRS 2008 and SSRS 2008 R2, DRIVE:\Program Files\Microsoft SQL Server\MSRS10.SSRS\Reporting Services\ReportManager .
2. Make a copy of the existing Web.config as backup
3. Open Web.config in a text editor, or in Visual Studio to get Intellisense support
4. Under the section, locate the `1 section
5. Modify the existing section, or insert a new one, with the appropriate settings
6. Restart the Report Server

The possible values for the mode attribute of the tag are Off, On, and RemoteOnly. The default is Off. In order to enable a custom error page, mode must be set to On or RemoteOnly. For example, the below section specifies the following: 1) a custom error page be displayed for remote users only, 2) a specific page for HTTP status code 500, and 3) a default page for all other HTTP status codes. Note that attributes are case-sensitive.