Problem

After installing the OfficeWriter Designer, the Designer Add-In is not available in Excel/Word. This may occur if:

• The OfficeWriter Designer installer was not run
• The Designer was not installed properly
• The Designer is currently disabled.

Solution

To run the OfficeWriter Designer installer

The OfficeWriter Designer is a component that is redistributible and does not require a license key. There is a separate installer for the OfficeWriter Designer.

The Designer installer is available for separate download from http://www.officewriter.com/product-updates or upon request.

To check if the OfficeWriter Designer was installed correctly:

Make sure that hidden folders are visible:

• Open a folder and go to Folder options
• Under ‘Files and Folders’ locate ‘Hidden Files and Folders’
• Select ‘Show hidden files and holders’

Check the ApplicationData\Microsoft start directories for the Add-In files:

• For Excel: look for SAExcelTemplateAddIn.xlam in Application Data\Microsoft\Excel\XLSTART
• For Word: look for SAWordTemplateAddIn.dotm in Application Data\Microsoft\Word\STARTUP

If the files are there, the OfficeWriter Designer was installed correctly, but might be disabled. See below for how to re-enable the Designer if it’s been disabled.

If the files are not there, then the OfficeWriter Designer was not installed properly. Try uninstalling the OfficeWriter Designer through Add/Remove programs and try to re-install.

How to re-enable the Designer if it has been disabled:

Office 2007/2010:

• Go to the Office menu button (2007) or File tab (2010) in the upper left hand corner.
• Click Excel/Word Options
• Select Add-Ins from the left menu
• At the bottom, select ‘Disabled Items’ from the ‘Manage’ drop-down menu.
• Click Go
• If the OfficeWriter Designer is there, select and click Enable.

Office 2003:

• Go to the Help menu and select About Microsoft Office Excel/Word
• Click Disabled items*
• If the OfficeWriter Designer is listed, select and click Enable.

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